FAQS

Welcome to our Frequently Asked Questions (FAQS) section! At Gaz, we strive to provide you with the best shopping experience. Here you will find answers to the most common questions that our clients usually have. If you can't find what you're looking for, don't hesitate to contact our customer service team. We are here to help you every step of the way.

Products

Are all the products on the website cruelty free?

At Gaz, we are proud to say that each and every product you will find in our online store is 100% cruelty free. We have carried out a careful selection of brands that share our firm conviction in the protection of animal rights. If any brand was involved in any form of animal testing, whether direct or due to the laws of a particular country, it would not be part of our catalogue.

You can buy with complete confidence, since all the brands present in our online store are committed to the cruelty free philosophy. Your support of these brands supports our dedication to ethical and sustainable products. Thank you for being part of our conscious, animal-loving community!

Are there vegan options?

Certainly, at Gaz, we strive to offer vegan options for most of our products. In addition, we have created a special category that brings together all vegan brands in one place so you can easily find what you need.

Our dedication to vegan options reflects our commitment to diversity and conscious choice. We want to make it easier for you to find products that align with your ethical values ​​and preferences. Explore our vegan brands section and discover a wide range of high-quality products that meet your standards.

How to buy

How can I make a purchase in the store?

Browsing and purchasing in our store is very simple. You can search for the products you like the most in several ways. If you already know what you're looking for, you can add them directly from our product menu. If you prefer to explore and learn more about a specific product, simply click on it to view the details. From there, you have the option to add it to cart or purchase immediately, the choice is yours!

We want your shopping experience to be as comfortable and personalized as possible. If you have any questions or need help at any time, do not hesitate to contact our customer service team through our contact form. We are here to help you find the perfect products for you.

What payment methods are there?

At Gaz, we offer you several secure and convenient options to make your payment. You can choose between the following payment methods:

  1. Credit Card: We accept most major credit cards, allowing you to make your purchase quickly and safely.
  2. PayPal: If you prefer to use your PayPal account to pay, simply select this option during checkout.
  3. Financing with PayPal: We also offer the option of financing through PayPal so you can spread the cost of your purchase in easy installments.
  4. Google Pay: If you are a Google Pay user, you can use this option to make your payment quickly and without problems.

We want your shopping experience to be as convenient as possible, so we've enabled these payment options to suit your preferences. If you have any questions or need help with the payment process, please feel free to contact our customer service team. We will be happy to assist you every step of the way

How to use a discount code?

Making use of a discount on your purchase is very simple. During the payment process, on the final screen, you will find a field intended to enter your discount code. Simply write it in that space and the discount will automatically be applied to your purchase. We want to make sure you get the best deals possible while enjoying your favorite products. Thank you for choosing Gaz for your shopping experience!

Do you offer shipping and delivery options?

At Gaz, we understand that each customer has different shipping needs. For this reason, we offer several shipping options so you can select the one that best suits your preferences, either in terms of cost or delivery times.

During the purchasing process, you will be able to choose between our different shipping options, making sure you find the one that best suits you. We want your shopping experience to be convenient and personalized, and we're here to help you select the shipping option that best fits your needs. Thank you for trusting us with your deliveries!

Do I need to register to make a purchase?

Registration is not required, but there are additional benefits for those who do. By signing up for Gaz, you not only benefit from exclusive offers, but you also get the convenience of having access to your data and shipment tracking directly on our platform. This makes your shopping experience more convenient and personalized.

We value all our customers, both those registered and those who prefer to shop as guests. The decision to register is yours, and we are here to provide you with exceptional service, however you choose to shop with us.

Returns

What is the return and exchange policy?

If you wish to consult our returns policy, you will find it in detail in our Returns Policy section for complete information on how we manage returns and the procedures to follow in case you need to return a product. Your satisfaction is our priority, and we are here to ensure you have a worry-free shopping experience at Gaz.

How can I make a return?

To manage any product returns, we offer you the convenience of doing so through your customer account. It is important to keep in mind that you have a period of three days from receipt of the order to make any return.

Please note that we cannot accept returns on products that have been opened, used, modified or tampered with in any way, and returned products must be in their original packaging. In the event that your order has arrived in poor condition, we will need you to attach an image showing the condition of the affected product so that we can assist you appropriately.

We want to make sure your experience with us is satisfactory, and we are here to help you with any returns process you may need.

Contact and customer service

What is the best way to contact your customer service?

The best way to contact us is through our contact form , which you will find on our website. If you prefer, you can also send us an email at info@gazcosmetics.com . We are here to answer all your questions, address your concerns and provide you with the assistance you need. Your satisfaction is our priority, and we look forward to helping you in any way we can.

Do you offer personalized product advice?

Currently, we do not offer personalized advice, but we are working on future projects to be able to provide this service. If you have any questions or need help, please do not hesitate to contact us. We will do everything possible to help you in any way we can. Your satisfaction is our motivation and we are here to provide you with the best shopping experience possible.